Tenant Management Team Role Profile

This is the role profile of the Tenant Management Team members
New Charter Housing Trust Tenant Management Team

Role Profile:

Purpose
The purpose of the role of Tenant Management Team (TMT) member is to work as a member of a team to:

• Operate on behalf of New Charter Homes (NCH) tenants and residents, ensuring that they receive resident-centred services of the highest standard.

• Form an effective part of the management structure of NCH together with the Board and the Group Management Team.

• Take an independent view of NCH performance.

• Establish priorities for reviewing NCH performance

• Oversee scrutiny activities

• Commission performance reviews to enable TMT to carry out its duties

• Assess performance against expected standards. These could be NCH agreed service standards, Audit Commission Key Lines of Enquiry standards, or standards encountered when benchmarking with other housing providers.

• Hold the Board and Group Management Team to account where performance falls below expected standards

• Members of the Tenant Management Team will work together on a voluntary basis with New Charter Homes. The individuals who are recruited as Tenant Management team members are volunteers.

Training and Support
All members will undertake an Induction programme and further training needs will be assessed. Full training and support will be provided.

Key Activities
Key activities of TMT members are to:

• Attend meetings, training and planning sessions.

• Read documents in preparation for meetings.

• Review performance information provided by New Charter Homes and tenant and resident groups.

• Prioritise service areas for review

• Compare performance to other comparable organisations

• Identify the need for further information to enable TMT to carry out its duties. To liaise with the Tenant Participation Team to consider the most appropriate source of that information. For example, to commission Resident Inspections or Mystery Shopping on a specific topic or to commission reports from NCH.

• Where standards fall below expected levels, consider how improvements might be made

• Work co-operatively with other TMT members, New Charter Homes staff and tenants and residents

• Assist in the preparation of reports

Responsibilities

• To familiarise yourself with the policies and procedures including the Terms of Reference, Code of Conduct, Confidentiality, Health and Safety, Equality and Diversity, Expenses policies. 

• To carry out the role of TMT member in accordance with the policies and procedures including the Code of Conduct.

• To observe confidentiality throughout the process

• To remain impartial and objective at all times

• Not to raise any personal issues or concerns via the TMT

• To act professionally and carry out your responsibilities with integrity and high standards of behaviour at all times

• To act and behave in a manner that ensures the safety of yourself and others

• To treat everyone with respect and ensure that you are responsive to the needs of all people in the community.

Related Documents
Terms of Reference
Code of Conduct
Confidentiality Policy
Expenses Policy
Health and Safety Policy
Equality and Diversity Policy