Tenant Management Team Code of Conduct

New Charter Homes Tenant Management Team
Code of Conduct

The Code of Conduct provides a set of guidelines that members of the Tenant Management Team (TMT) must agree to follow in order to carry out their duties. 

1. Confidentiality
1.1 Members must respect the confidentiality of residents, the staff and the organisation
1.2 The business of the TMT may involve members in dealing with issues that may be sensitive and controversial or of an individual basis.  Members must exercise discretion and care in performing their duties and responsibilities.

2. Discrimination
2.1 No member will discriminate on any grounds against any other member of the TMT or public.  Discriminatory language will not be used in discussions.
2.2 All those who attend meetings have the right to be treated with dignity and respect, regardless of their race, colour, ethnic or national origins, nationality, gender, marital status, age, sexuality, religion, or any other matter, which causes people to be treated with injustice.  

3. Terms of Reference
3.1 All members should familiarise themselves with the Terms of Reference of the TMT to ensure that they aim to meet the aims and objectives of the Team.

4. Conflicts of interest
4.1 Individual members should disclose any interest, whether personal or on behalf of any group they represent, that they consider may affect or influence their approach to the matter under discussion.
4.2 Members must not use their position to obtain any financial gain or advantage.
4.3 TMT Members cannot be current Tenant Board Members

5. Conduct 
5.1 All members must:

• Be courteous to each other and support and assist other members in seeking the best possible solution to problems being discussed
• Allow each other the opportunity to speak and comment
• Follow the guidance of the Chair in the conduct of the meetings
• Raise questions during meetings through the Chair
• Follow the agenda at meetings and help each other reach effective decisions
• Remember that the purpose of the TMT is to benefit tenants, residents and members of the community generally and not specific individuals
• Bear in mind the rights of individual residents and the duties of staff when proposing solutions to problems
• Not to speak or write on behalf of the group without the prior agreement of the group. Any correspondence sent on behalf of the group should be made available to all members of the group
• Make any requests for reports, data and information in line with the Access to Information protocol
• Operate within the Terms of Reference. 

5.2 Persons appearing under the influence of alcohol or illegal drugs/substances or causing disruption will be asked to leave the meeting. (See Breach of Code of Conduct, below)
5.4 Throughout proceedings due respect shall be shown to the Chair and through the Chair to all other members.
5.5 If at a meeting any member, in the opinion of the Chair, persistently disregards a ruling of the Chair or behaves irregularly, improperly or offensively, or obstructs the conduct of business, they will be asked to leave the meeting. (See Breach of Code of Conduct, below)

6. Attendance

6.1 Members of TMT should make every effort to attend meetings and to send apologies in advance of the meeting if they are unable to attend.
6.2 Members missing more than 2 consecutive meetings will have their membership terminated unless TMT accepts that there are exceptional circumstances.

7. Political affiliation

7.1 Individual members may be affiliated to/or be members of a political party but they may not represent a political party in their role as a member of the group

8. Breach of Code of Conduct
8.1 If a member of the TMT does not abide by the Code of Conduct the Chair has the right to ask that they leave the meeting.
8.2 If a member of the TMT continues to ignore the code, at subsequent meetings, then the Chair will ask the TMT to vote on whether the member should be asked to leave and their membership terminated.
8.3 If a member of the TMT feels that the Chair has breached the Code of Conduct, they may ask TMT to vote on whether the Chair should be asked to leave the meeting. If the majority of the membership is dissatisfied with the performance of the Chair they may vote to remove the office of Chair or have their membership of TMT terminated.