To book your places at the 'Co-regulation & Scrutiny' conference please use our booking form:
Conference Booking Form
For directions and more information about the conference venue:
Britannia Hotel Manchester
Thursday, 5 May 2011
Sunday, 17 April 2011
New TMT website in testing…
The TMT website is having a few updates done to it over the next few weeks.
We are looking to:
Jamie Eastwood
Regeneration Officer
We are looking to:
- Add some information about how the TMT are working on tenants behalf (throughout the UK)
- Add some new ways for tenants to give us their feedback
- Add some new ways for people to get involved
Jamie Eastwood
Regeneration Officer
Wednesday, 27 October 2010
Sharing our experience with other Housing Organisations
Sharing our experience with other Housing Organisations
Hi all!
Well the TMT (Tenant Management Team) have been busy over the last few months not only have we been scrutinising NC business we were also invited to Cumbria to speak to a Federation of tenants that are going down the scrutiny pathway.
They were scared, just like we were in the beginning, but after our meeting and question and answer section, they all seemed to feel a lot better about taking on this role.
We were also asked to do a workshop at the TPAS (Tenant Participation Advisory Service) annual conference in Birmingham. We usually go there to learn, this time we were teaching!! We were very well received and our workshop sessions were oversubscribed with extra tables and chairs being brought in and people even standing at the back! From the feedback we received tenants found our workshop one of the best of the weekend, so we feel very proud of our achievements.
Since then we have been invited to Lincolnshire to speak to another group of tenants on the first steps of scrutiny, to offer advice and assistance. Then we were invited back to speak to the Directors of this company so they could come to terms with what scrutiny means to them and to the company. Most recently we have been asked to speak at a conference in Liverpool where many landlords will be in attendance.
All in all TMT are gaining a reputation of being trailblazers in this field and are being invited all over the country to speak about what we have achieved.
We would like to thank Sue Cox (NCHT) for all her help in the administration side of things and to Carol Middleton for her role as mentor. Sadly Carol has left us now as we no longer need her help and support as she has done such a great job in training us, so good luck Carol for the future.
Hi all!
Well the TMT (Tenant Management Team) have been busy over the last few months not only have we been scrutinising NC business we were also invited to Cumbria to speak to a Federation of tenants that are going down the scrutiny pathway.
They were scared, just like we were in the beginning, but after our meeting and question and answer section, they all seemed to feel a lot better about taking on this role.
We were also asked to do a workshop at the TPAS (Tenant Participation Advisory Service) annual conference in Birmingham. We usually go there to learn, this time we were teaching!! We were very well received and our workshop sessions were oversubscribed with extra tables and chairs being brought in and people even standing at the back! From the feedback we received tenants found our workshop one of the best of the weekend, so we feel very proud of our achievements.
Since then we have been invited to Lincolnshire to speak to another group of tenants on the first steps of scrutiny, to offer advice and assistance. Then we were invited back to speak to the Directors of this company so they could come to terms with what scrutiny means to them and to the company. Most recently we have been asked to speak at a conference in Liverpool where many landlords will be in attendance.
All in all TMT are gaining a reputation of being trailblazers in this field and are being invited all over the country to speak about what we have achieved.
We would like to thank Sue Cox (NCHT) for all her help in the administration side of things and to Carol Middleton for her role as mentor. Sadly Carol has left us now as we no longer need her help and support as she has done such a great job in training us, so good luck Carol for the future.
Monday, 25 October 2010
Responsive Repairs Scrutiny Topic
Responsive Repairs Scrutiny
The Tenant Management Team have now started their next scrutiny topic, which is on responsive repairs. The team are due to meet with the repairs section shortly to look at how the section works and then will start seeking residents views. If you would like to contribute your views on this topic please contact the TMT using the contact form on this website.
Grounds Maintenance Report Summary
Grounds Maintenance Summary
· Team looked at the Customer Satisfaction survey to ensure scrutiny was evidence based.
· Grounds maintenance was chosen as had the lowest satisfaction rate.
· Produced a time line graph with tasks.
· Organised meeting with relevant Heads of Service to inform on topic.
· Decided on what relevant information was required.
· Requested information from the TMT support worker via our Information protocol
· Desk top review on information received, helped decipher what we needed to ask tenants & what we needed the horticultural expert to look at.
· Commissioned Resident Inspectors to complete a door knock & telephone survey
· Wrote a questionnaire in conjunction with the Environmental panel.
· Sent survey to 2,600 tenants on sounding board.
· Hand delivered survey to further 1,000 properties on 3 estates
· Employed a horticultural expert to complete a report on current maintenance
· Completed focus groups on 3 estates
· Completed a weed density study on 3 estates
· Work was delayed slightly due to adverse weather conditions
· All information received collated
· Report written, contained methodology, findings & recommendations
· Recommendations from both the horticultural expert & from tenants comments
· 77 recommendations made
· Report presented to Group Management Team (GMT) & Board by TMT
· GMT produce an action plan in response to the recommendations
· Many recommendations agreed outright, others to be discussed further between TMT & GMT
Examples of recommendations
· Grass should not be cut during very wet conditions.
· Scheme Co-ordinators from Gold Standard areas should sign off work as satisfactory
· Contractors should ensure all operatives undertake customer care training.
Summary
· The scrutiny has been well received by tenants & GMT & improvements are visible
· The work has helped NCHT develop a better understanding of tenants views
· The team have gained new skills & training provided by NCHT has helped all to develop & grow in confidence and capacity which enables further scrutiny by our team
Susan Allen - Contribution
The Tenant Management Team would like to recognise the work and assistance of Susan Allen who has contributed to the work of the Tenant Management Team.
Susan continues to work within the local community.
Susan continues to work within the local community.
Tenant Management Team - 25 September, 2010
Susan Allen: Susan lives in Newton and has taken an interest in resident involvement over the last 3 years. Susan has stated that she “finds her involvement interesting and educational. She also finds it a privilege to help support residents and be part of developing a good landlord/resident relationship.”
Chris Burgess: Chris has been a member of the TMT for a year. Chris comes to the team with a vast knowledge of housing, having worked in the field for a number of years.
Alan Evans: Alan lives in Denton & has been involved with resident participation at New Charter for approximately two years. He wants to make a difference to residents and is enjoying the challenge on the Tenant Management Team.
Vera Anderton: Vera is currently Chair of Assheton Residents Association and has been involved for many years in achieving improvements on the block. She is a member of many involvement working groups and has worked closely with New Charter in ensuring the Company are working in the interest of tenants.
Frank Gittens: Frank is secretary of Micklehurst Estate Residents Association, a position he has held for seven years now and is a former member of New Charter Federation. He is also on the Fair Share panel for Micklehurst, on the partnership panel for Mossley and on the Mossley sports and Leisure Committee who run the Mossley Mini Olympics annually. Frank has also helped set up and run the Tool Bank in Mossley.
Jill Kupczak: Jill is married with 2 grown up children. She lives in Hindley Close, Ashton. Jill joined the Tenant Management Team as she believes that tenants deserve the best service possible from their landlord. She is looking forward to working to try and improve the service New Charter provides to tenants.
Ann Daly: Ann joined because she has a strong desire to assist in all areas that will improve life for tenants. Hopefully by aiding New Charter to better understand tenants needs and points of view. Ann is a Mother of two and Grandma to nine children. Her hobbies include reading and gardening.
Keith Hardy: Keith has been the Chairman of the Brushes Estate Management Board for the past seven years. The Board is an independent company registered at Company house and its function is to run Social housing on Brushes estate on behalf of New Charter Housing Trust. Given the above, Keith is obviously a strong believer in Tenant Participation and thinks the structure of TMT is an effective method of involvement.
Belinda Jeffery: Belinda has been involved with her residents group (CRAG) for 8 years and was with the Tenants Federation for 5years, 4 of them as secretary. She has seen many changes brought about by tenants for tenants over the years and enjoys working to improve the services received by all New Charter residents.
Steve Thomas: Steve enjoys helping people and has been involved for 2 years, working together to make a difference. Steve has experience of working in a team but is looking forward to learning new skills, which he can use during the term and also in life. He believes that the time invested on the Tenant Management Team will be worthwhile for both residents and landlord.
Chris Burgess: Chris has been a member of the TMT for a year. Chris comes to the team with a vast knowledge of housing, having worked in the field for a number of years.
Alan Evans: Alan lives in Denton & has been involved with resident participation at New Charter for approximately two years. He wants to make a difference to residents and is enjoying the challenge on the Tenant Management Team.
Vera Anderton: Vera is currently Chair of Assheton Residents Association and has been involved for many years in achieving improvements on the block. She is a member of many involvement working groups and has worked closely with New Charter in ensuring the Company are working in the interest of tenants.
Frank Gittens: Frank is secretary of Micklehurst Estate Residents Association, a position he has held for seven years now and is a former member of New Charter Federation. He is also on the Fair Share panel for Micklehurst, on the partnership panel for Mossley and on the Mossley sports and Leisure Committee who run the Mossley Mini Olympics annually. Frank has also helped set up and run the Tool Bank in Mossley.
Jill Kupczak: Jill is married with 2 grown up children. She lives in Hindley Close, Ashton. Jill joined the Tenant Management Team as she believes that tenants deserve the best service possible from their landlord. She is looking forward to working to try and improve the service New Charter provides to tenants.
Ann Daly: Ann joined because she has a strong desire to assist in all areas that will improve life for tenants. Hopefully by aiding New Charter to better understand tenants needs and points of view. Ann is a Mother of two and Grandma to nine children. Her hobbies include reading and gardening.
Keith Hardy: Keith has been the Chairman of the Brushes Estate Management Board for the past seven years. The Board is an independent company registered at Company house and its function is to run Social housing on Brushes estate on behalf of New Charter Housing Trust. Given the above, Keith is obviously a strong believer in Tenant Participation and thinks the structure of TMT is an effective method of involvement.
Belinda Jeffery: Belinda has been involved with her residents group (CRAG) for 8 years and was with the Tenants Federation for 5years, 4 of them as secretary. She has seen many changes brought about by tenants for tenants over the years and enjoys working to improve the services received by all New Charter residents.
Steve Thomas: Steve enjoys helping people and has been involved for 2 years, working together to make a difference. Steve has experience of working in a team but is looking forward to learning new skills, which he can use during the term and also in life. He believes that the time invested on the Tenant Management Team will be worthwhile for both residents and landlord.
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