TMT delivering training at Trafford Hall

TMT were asked if they would like to help deliver a training session at Trafford Hall. They were approached by Burkitt Vernelle Training & Consultancy who were delivering a two day course for experienced tenants on Scrutiny. Jill, Chris and Keith attended and were asked to share their knowledge and experiences with the tenants.

News from Co-Regulatory Champions

News from Co-Regulatory Champions
Forty social housing tenants from across the country stormed Parliament on 6th February. Members of The Tenant Management Team at New Charter joined with scrutiny panels from six different other landlords to see how accountability works through the parliamentary Select Committees. The group represented the Co-Regulation Champions appointed by the social housing regulator and TPAS in 2011. Each Champion has committed to a set of principles underpinning tenants’ constructive challenge to their landlords.

Booking begins for the 'Co-regulation and Scrutiny' conference at Manchester Piccadilly Hotel

To book your places at the 'Co-regulation & Scrutiny' conference please use our booking form:
Conference Booking Form

For directions and more information about the conference venue:
Britannia Hotel Manchester

New TMT website in testing…

The TMT website is having a few updates done to it over the next few weeks.

We are looking to:

• Add some information about how the TMT are working on tenants behalf (throughout the UK)
• Add some new ways for tenants to give us their feedback
• Add some new ways for people to get involved

More follows…

Jamie Eastwood
Regeneration Officer

Responsive Repairs Scrutiny Topic

Responsive Repairs Scrutiny

 
 
The Tenant Management Team have now started their next scrutiny topic, which is on responsive repairs.  The team are due to meet with the repairs section shortly to look at how the section works and then will start seeking residents views.  If you would like to contribute your views on this topic please contact the TMT using the contact form on this website.

Susan Allen - Contribution

The Tenant Management Team would like to recognise the work and assistance of Susan Allen who has contributed to the work of the Tenant Management Team.

Susan continues to work within the local community.

Tenant Management Team - 25 September, 2010

Susan Allen:  Susan lives in Newton and has taken an interest in resident involvement over the last 3 years.  Susan has stated that she “finds her involvement interesting and educational.  She also finds it a privilege to help support residents and be part of developing a good landlord/resident relationship.” 

Chris Burgess: Chris has been a member of the TMT for a year.  Chris comes to the team with a vast knowledge of housing, having worked in the field for a number of years. 


Alan Evans:  Alan lives in Denton & has been involved with resident participation at  New Charter for approximately two years.  He wants to make a difference to residents and is enjoying the challenge on the Tenant Management Team. 

Vera Anderton:  Vera is currently Chair of Assheton Residents Association and has been involved for many years in achieving improvements on the block.  She is a member of many involvement working groups and has worked closely with New Charter in ensuring the Company are working in the interest of tenants.  

Frank Gittens:  Frank is secretary of Micklehurst Estate Residents Association, a  position he has held for seven years now and is a former member of New Charter Federation.  He is also on the Fair Share panel for Micklehurst, on the partnership panel for Mossley and on the Mossley sports and Leisure Committee who run the Mossley Mini Olympics annually. Frank has also helped set up and run the Tool Bank in Mossley.  

Jill Kupczak:  Jill is married with 2 grown up children. She lives in Hindley Close, Ashton. Jill joined the Tenant Management Team as she believes that tenants deserve the best service possible from their landlord. She is looking forward to working to try and improve the service New Charter provides to tenants.

Ann Daly:  Ann joined  because she has a strong desire to assist in all areas that will improve life for tenants. Hopefully by aiding New Charter to better understand tenants needs and points of view. Ann is a Mother of two and Grandma to nine children. Her hobbies include reading and gardening.

Keith Hardy:  Keith has been the Chairman of the Brushes Estate Management Board for the past seven years.  The Board is an independent company registered at Company house and its function is to run Social housing on Brushes estate on behalf of New Charter Housing Trust.  Given the above, Keith is obviously a strong believer in Tenant Participation and thinks the structure of TMT is an effective method of  involvement.

Belinda Jeffery:  Belinda has been involved with her residents group (CRAG) for 8 years and was with the Tenants Federation for 5years, 4 of them as secretary.  She has seen many changes brought about by tenants for tenants over the years and enjoys working to improve the services received by all New Charter residents.

Steve Thomas:  Steve enjoys helping people and has been involved for 2 years,  working together to make a difference. Steve has experience of working in a team but is looking forward to learning new skills, which he can use during the term and also in life.  He believes that the time invested on the Tenant Management Team will be worthwhile for both residents and landlord. 

Tenant Management Team Members - 25 October, 2010

Chris Burgess: Chris has been a member of the TMT for a year.  Chris comes to the team with a vast knowledge of housing, having worked in the field for a number of years. 

Alan Evans:  Alan lives in Denton & has been involved with resident participation at  New Charter for approximately two years.  He wants to make a difference to residents and is enjoying the challenge on the Tenant Management Team. 

Vera Anderton:  Vera is currently Chair of Assheton Residents Association and has been involved for many years in achieving improvements on the block.  She is a member of many involvement working groups and has worked closely with New Charter in ensuring the Company are working in the interest of tenants.  

Frank Gittens:  Frank is secretary of Micklehurst  Estate Residents Association, a  position he has held for seven years now and is a former member of New Charter Federation.  He is also on the Fair Share panel for Micklehurst, on the partnership panel for Mossley and on the Mossley sports and Leisure Committee who run the Mossley Mini Olympics annually. Frank has also helped set up and run the Tool Bank in Mossley.  

Jill Kupczak:  Jill is married with 2 grown up children. She lives in Hindley Close, Ashton. Jill joined the Tenant Management Team as she believes that tenants deserve the best service possible from their landlord. She is looking forward to working to try and improve the service New Charter provides to tenants.

Ann Daly:  Ann joined  because she has a strong desire to assist in all areas that will improve life for tenants. Hopefully by aiding New Charter to better understand tenants needs and points of view. Ann is a Mother of two and Grandma to nine children. Her hobbies include reading and gardening.

Keith Hardy:  Keith has been the Chairman of the Brushes Estate Management Board for the past seven years.  The Board is an independent company registered at Company house and its function is to run Social housing on Brushes estate on behalf of New Charter Housing Trust.  Given the above, Keith is obviously a strong believer in Tenant Participation and thinks the structure of TMT is an effective method of  involvement.

Belinda Jeffery:  Belinda has been involved with her residents group (CRAG) for 8 years and was with the Tenants Federation for 5 years, 4 of them as secretary.  She has seen many changes brought about by tenants for tenants over the years and enjoys working to improve the services received by all New Charter residents.

Steve Thomas:  Steve enjoys helping people and has been involved for 2 years,  working together to make a difference. Steve has experience of working in a team but is looking forward to learning new skills, which he can use during the term and also in life.  He believes that the time invested on the Tenant Management Team will be worthwhile for both residents and landlord. 

What has been happening at New Charter? The Next Chapter

‘Dawn of a New Age?’  
Well for all the hardworking members of our Tenant Management Team (Scrutiny Panel), Resident Inspectors, Mystery Shoppers, Sounding Board and everyone else working on behalf of all tenants, we certainly hope so.  

Have the new coalition government really given enough thought to their review of the TSA?
It would be bordering on criminal if all the effort, training and experience gained over the last months, not to mention the cost of it all should go to waste. We sincerely trust that it is not a case of act in haste and repent at leisure.

Five members of the Tenant Management Team (TMT) have recently attended the TPAS conference and AGM in Birmingham where we gave a workshop on scrutiny.  The session went down a storm, and we are all feeling euphoric as a result.  The praise was overwhelming.

No time to sit and bask in glory however, we have a job to do and this year is just hurtling by.  Having just delivered our Grounds Maintenance Scrutiny Report to the Board, we are working with managers on an action plan to address our recommendations. Whilst our next scrutiny is about to get under way, we are also out and about talking to other tenants about National Standards and Local Offers, the Tenants Annual Report and how we can do better.  New Charter has established the ‘Xtra Factor Team’ consisting of staff together with National Standards Champions from TMT, Resident Involvement Monitoring Panel, & our TPAS mentor. We are on the phones, visiting TARAS, accosting people in New Charter shops, at bus stops and anywhere else they might be.  We want to speak to as many tenants as possible and we need more people to get involved.  

Summer has almost flown by in a flurry of consultation meetings, conferences and training courses.  Then along came the election and the resultant atmosphere of uncertainty about the future.  Will we still have a job to do?  Has all our effort been for nothing?

We are very proud of New Charter and the stance that they are taking.  Long before the dust began to settle, our Board announced that it would be business as usual and that we should continue to meet the deadlines that we have been working to.  Most importantly, no matter what Housing Regulation brings in the future, they will be supporting tenant empowerment and scrutiny will be the way forward.  Tenants will be the pulse that keeps the corporate heart beating.

The next months will be tough.  Gathering and collating the thoughts and aspirations of as many tenants as possible and converting them into policies and actions that will be used to shape the future, push the barriers and improve standards won’t be a walk in the park. With effort, stamina and enthusiasm great progress is possible.  We are looking forward to meeting the challenge.  

Let’s watch the “New Dawn” turn into a fantastic New Day.